FAQs

What is an Ultrabike?
An Ultrabike is a new generation of E-bikes designed to perfection and is equipped with the world’s most advanced features. It offers the world’s first android enabled integrated display with on board navigation and biometric scanner for locking, unlocking and rider profile recognition and real time diagnosis.

Is Calamus One Theft Proof?
Calamus One is equipped with Anti-theft bolts and will come with a special toolkit provided by us. It is also equipped with worldwide tracking and can be tracked using the find my ride feature in the app and Anti theft alarms which makes it the only E-bike with the safest features available in the market.

What is Blind Spot Assist?
The bike has inbuilt ultrasonic sensors that gauge traffic from behind and inform the rider if he/she is about to take a turn/change the lane by providing haptic feedback using inbuilt vibration motors in the handlebar. The feedback is intuitive and greatly avoids which could be a fatal crash.

Does Calamus One come with a detachable battery?
Yes, the battery is detachable and comes with a fast charger and is very convenient to charge. You can charge it while you are drinking coffee or when you’re at work.

What is the warranty offered on Calamus One?
The Calamus One comes with a 24-month warranty on all the electrical components, including the battery and a 5-year warranty on the Frame and Handlebar. However the warranty does not cover normal wear and tear and components such as tires.

Who is responsible for any additional taxes, duties or VAT?
The additional duties and VAT depends on each country’s regulations. The backer is responsible for any additional VAT/GST at their country’s residence. Please note that any balance amount from the shipping charge will be refunded once the campaign ends. Link to know VAT Structure in different countries. 

Do you ship worldwide?
Yes, we ship worldwide. Please make sure that the version you select is compatible with your local regulation. You can refer the link to check local regulations: https://en.wikipedia.org/wiki/Electric_bicycle_laws If you have any questions drop us a mail at contact@calamusbikes.com

How much is shipping?
Shipping is free for most countries but is subject to change based on any explicit offers. Shipping for certain countries will be offered at a premium based on the difficulty to ship.

When are you planning to start delivering the first batch?
The first batch is planned to be delivered starting September 2020 but is subject to change based on the situation with COVID-19 globally.

How can one reach you?
You can reach us at contact@calamusbikes.com if you have any questions. Our team will be happy to help you!

Servicing & Warranty?
The bike comes with 2 years warranty and 30 days return policy.
The general mechanical repairs can be done in any bicycle store nearby.
For electrical components, we will replace the part for you by sending you over the component. and the shipping will be covered by us.
For software, we have over the air updates making it very easy to keep you always updated.

Manufacturing location?

We manufacture it in Thailand and India. The final shipment is done from India. This also avoids anti-dumping charges and extra customs.

Customs duty?

The custom duties will be covered by us. If over the time period the laws changes and there is a significant hike in custom duties, then the customer will have to bear the difference.

Difference between One-25 and One-75?

The one-25 has 250W motor with max torque 80Nm and a max speed 32Km/h whereas the One-75 has 750W motor with 160Nm of torque and Max speed of 45Km/h. The range for both the models is 50Miles. 

How much assembly?

The bike comes in Semi-assembled form. You will have to assemble only the front tire, handlebar and pedals. It will take only 10 minutes to do that.

Test rides available

Unfortunately, test bikes are not available right now. We will have test bikes available across the EU and the US in the coming months(October2020).

Does it follow the regulations

Yes, our bikes are CE certified and follow all regulations to be street legal in the EU and the USA. Please note that the 750W will require additional certificates in the EU. Your bike will come with this conformity certificate for the 750W. Additionally, you will be required to have a rider's license and insurance for your bike if you choose the 750W.

Dealers or shop?

 We are selling only through online channels only - that is through our website. For the servicing of your bike, you can take your bike to any local bike store and they will be able to service it just like any other bike. For the electronics parts like the battery and the motor, they come with a 2 year warranty.

What size is right for me?

We offer the bike in 2 size frames - Medium and Large. For heights between 165cm and 185cm, medium size will work best for you. If your'e between 185cm and 200cm, large frame size will work best.

App for Android and iOS?

Yes, our app will be available on both Android and iOS. The app will be launched in August, you can then download it from Play Store/ App Store

My language available on your app/bike screen?

Yes, the bike screen/app will have an option to switch to your local language. Languages available other than English are - German, Dutch, French, Italian and Japanese

Repair and parts replacement?

The general mechanical repairs can be done in any bicycle store nearby.
For electrical components, we will replace the part for you by sending you over the component. and the shipping will be covered by us.
For software, we have over the air updates making it very easy to keep you always updated.